Customer Testimonials

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DealerRater Mar 2, 2021

Very helpful ,polite answered any question I had made us feel comfortable made car buying process easy I would definitely comeback .will be back in a few of months to buy my wife's car

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Google Mar 2, 2021

James was very helpful,polite answered all my questions I would recommend going to purchase car here at jack phelan dodge countryside

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Google Mar 2, 2021

Bardzo polecam panią Nicole która jest bardzo miła osoba bardzo pomogła mi w zakupie nowego samochodu polecam z całego serca

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DealerRater Mar 1, 2021

Most friendly and professional people to work with! I came in looking to see my options and they took the time to help me with everything that I needed. Mr. Svet is someone I would recommend if anyone is looking to make a purchase!

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DealerRater Mar 1, 2021

Great experience with Svet at Jack Phelan Dodge. I was looking for a Ram Promaster 1500 and they had exactly what I was looking for in stock and ready to roll out the door with just the right options package.

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Google Mar 1, 2021

Svet took care of me from start to finish, great people to work with!

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DealerRater Mar 1, 2021

I had a great experience with your team. I had gone to several dealerships walking away deals that were ok. Your team won my business.

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DealerRater Feb 28, 2021

Ask For Jorge treated me great from the very start. Friendly and polite just what one needs when making decisions on big purchases, such as a new vehicle!!!

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Google Feb 28, 2021

Ask For Jorge treated me great from the very start. Friendly and polite just what one needs when making decisions on big purchases, such as a new vehicle!!!

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Google Feb 28, 2021

We stepped into Jack Phelan as new potential customers drawn by the attractive deals on their website. We drove out as highly satisfied customers of Jack Phelan of Countryside. Thank you James for the professionalism. You answered all our questions and you were patient with giving us information and responses to the tough questions.

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DealerRater Feb 27, 2021

Thank you for all your help and hard work! Love you guys!!! It was a great experience. Our second car from here. Gotta see Jack!!

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Google Feb 27, 2021

First time buying a new car and sales consultant Svet Valchev made the process simple, fast, and enjoyable. He worked with me and did everything he could to get me in my new car. I never would have thought I’d have a 2021 Jeep Wrangler in my driveway.

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Google Feb 27, 2021

what a good service Adam was always attentive and it was a very good experience my wife is happy with her new car thank you Adam for everything

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DealerRater Feb 25, 2021

Jack Phelan has an outstanding dealership with an excellent service department !!!! I met Rick Hiller a few years back when I had my vehicle serviced. Rick has consistently provided me with the best of service. Rick and his team are true professionals. Nick S.

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Cars Feb 25, 2021

Israel was very very helpful helped us buy our second dodge caravan.I would definitely recommend asking for him when shopping at the jack phelan dealership.

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Google Feb 24, 2021

Nicole was awesome! Nicole was incredibly helpful in helping us find the right car. Nicole made my family and I feel very welcomed and comfortable. Our test drive was filled with vital information about our vehicle and was also fun due to her energetic personality. Jonathan was also very helpful, honest, and professional with us during the financing process, and because of them, we brought home a brand new Jeep Wrangler! Thanks guys! I’d recommend everyone to come shop here if they’re looking for a new vehicle 😊

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Google Feb 24, 2021

Came to Jack Phelan to purchase our 3rd Jeep JLU Wrangler for the family (1st from this location). More than pleased with the experience at this location and the experience and knowledge our salesperson Nicole and Jonathan the finance manager had. Although I know most of the tech on these newer Mopar’s Nicoles product knowledge is top notch and something you don’t find too often in the industry. They are competitive in pricing and offer a good selection of in-stock vehicles. Thanks again to the both of you!

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Google Feb 23, 2021

I recently bought a ProMaster Cargo van from Jack Phelan. We did it long distance since we are from Miami. No hidden fees. Very straight up negotiation. Jezabel Galvan was our main contact and she handled all the paperwork and terms extremely efficient. She made sure everything was beind handled properly until vehicle was delivered. Very pleasant experience.

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Google Feb 23, 2021

Worked with Adam to find my new Jeep. Very outgoing and helpful. He had great energy! Thank you for all your help!

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Google Feb 21, 2021

Our sales person Svet made buying a car super easy. Very polite and knowledgeable!!!

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Google Feb 21, 2021

Ask for Jorge Rios he is wonderful his customer service is excellent. He got me a great deal at the right price. He made it happen for me thanks again

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DealerRater Feb 21, 2021

Jorge Rios was very kind and resourceful willing to go above and beyond for you. Even if you came across an obstacle he got around to get me in something I really liked.

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Google Feb 20, 2021

Thank you Nicole for everything!

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Google Feb 20, 2021

Nicole is great! It was freezing outside and still she didn't rush us and she showed us all cars that we wanted to see (brand new and used). She found everything what we looked for- from panoramic roof to interior color. And the price that she negotiated was right in our ballpark. One happy customer right here 🙂 and when it's time for another car (family growing :), we know we will come talk to Nicole first. Thank you!

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DealerRater Feb 19, 2021

Jezabel and Sebastian were fantastic with my new Jeep purchase! Everything went super smooth and absolutely no hassles! Will definitely refer Jezabel to anyone wanting to make a new purchase!

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DealerRater Feb 18, 2021

I absolutely enjoyed working with Jezabel Galvan. She was very professional and friendly. She worked with me on getting me the perfect Ram for a great price. I had a lot of questions and she was very patient with me. I would definitely recommend her and will be coming back for any future car purchases.

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DealerRater Feb 17, 2021

Had a great experience at Countryside’s Jack Phelan with Reymundo! He definitely does all that he can to have you satisfied with your new car!

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DealerRater Feb 16, 2021

Bought a truck on the phone. Great to deal with, fast honest and pain free. We have been to a couple dealers here in Indianapolis and found this truck very similar to what we seeing looking at. This truck has a topper which we wanted instead of the air ride. They matched the deals and trade in offers we had here and we got it Certified. Bonus.

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Google Feb 16, 2021

I was a 1st time buyer, and was feeling very nervous about the process. Jezabel was my saleswoman she was super patient with me, and showed me everything I needed to know inside and outside of the vehicle! She took care of everything. Thank you again Jezabel for an awesome experience.(:

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Google Feb 16, 2021

Jack Phelan knows how to make purchasing a vehicle quick and easy! Jezebel and Sebastian(Promaster Guru) worked together to give me a great experience with my purchase. I was able to negotiate the price of the vehicle and trade in over the phone. Sebastian even gave me an out the door price total to the dollar! When I arrived at the dealership, the vehicle was clean and ready to go. Jezebel explained everything about the vehicle and even set up my Ram app on my phone! No hiccups, just flawless! Highly recommend, very professional!

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Google Feb 14, 2021

Svet provided great customer service! He was thorough, patient, and personable. He helped me receive a great deal on a new Grand Cherokee. I’ve purchased three vehicles from Jack Phelan and they have yet to disappoint!

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Google Feb 13, 2021

I went to Jack Phelan because I had gone to school with him and knew that he was a man of good character. I was not disappointed. I worked, very quickly, with Svet to make a deal. I knew what I wanted and got what I wanted. I was actually surprised at how quickly I went through the whole test drive and purchase process. Met Jack's sons who are carrying in what I assume is a long family tradition of honest service. Well done, Svet!

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Google Feb 13, 2021

Best workers around everyones nice and help ful, i walked into here to look around and i left with a New car

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Google Feb 13, 2021

Spec gives the best pricing and is a man of his word. Honest and no bait and switch tactics. Lowest price in area and quick sale. Will be referring all of my friends and family. Love my Jeep Grand Cherokee! Thank you again Spec!

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Google Feb 13, 2021

Like always it's a pleasure to work with George Soria and Adam at Jack Phelan fast and easy thanks guys

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DealerRater Feb 11, 2021

Dealership came within $500 of their advertised online price. Next closest dealership was $3k above their stated online price. Appreciated the service was the easiest car buying experiance that we have ever had.

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Google Feb 11, 2021

Rey and Svet were great to work with when buying our new Grand Cherokee. They were knowledgeable about the vehicle and made the buying process easy. I would recommend seeing them if your in the market for a new car!

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DealerRater Feb 11, 2021

James Beaupied made the car buying process exceptionally smooth. He was very honest and kept his focus on what was in my best interest. I left with the car that I wanted and felt confident with my decision. 10/10 would recommend him to others interested in purchasing a vehicle!

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DealerRater Feb 10, 2021

Good customer service given. Very good service and excellent progress in the explanation of the whole deal. Good welcoming. Very pleasant and very informative as well

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DealerRater Feb 9, 2021

Nicole was a pleasure to work with. Straight forward and very knowledgeable. She was able to answer all my questions and made the whole process fast and easy. I’ll be shopping there for my next car and she’s the main reason.

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Google Feb 9, 2021

Came shopping for a Jeep on a snowy day, the minute I walked in Adan approached me with an excellent attitude, which made me feel very comfortable, he did not mind taking us to pick up the vehicle to the parking lot where they had the vehicle I was interested in. I have to say that it was a great experience! And I will definitely come back here if purchasing a new vehicle. Thank You Adan for your great service!

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Google Feb 7, 2021

It was a pleasurable experience working with Nicole. She was helpful in answering our questions and concerns. This is my fifth Jeep and I am happy that we landed at Jack Phelan. Thanks Nicole!

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DealerRater Feb 6, 2021

From the minute I walked in unannounced the attention paid to me was exemplary. James had to clean off 4 cars to get to my specific vehicle. He actually had to walk in snow up hill for work, lol. Great people, professional and pleasant to work with.

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Google Feb 5, 2021

Honestly I came in expecting I couldn’t get approved for a car. And boy was I wrong my mans Jorge Rios got me in a brand new 2020car!!! Im beyond excited and blessed. Thank you guys at Jack you all rock!!!!

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Google Feb 4, 2021

Fantastic! Ruben was great and very helpful worked hard to get me a monthly rate I was comfortable paying and I left very content.

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Cars Feb 3, 2021

The buying experience was easy and honest. Smooth throughout the process. The dealer had a great selection of vehicles that I was interested in which made the process easy

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Google Feb 2, 2021

Adam was a great Sales person. I came into the store and told him exactly what I wanted and had little time. He found it and I bought it.

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Google Feb 1, 2021

Great customer service, friendly staff, and the car buying process wasn't as stressful.

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Google Jan 31, 2021

Jonathan. Y Adan. Me ayudaron a octener el carro que me gusto mucho a mi gusto y fueron muy amablescon migo en todo momento

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DealerRater Jan 31, 2021

Svet and Tom were awesome!!! Highly recommend the dealership ! The explanations and options offered with my purchase was completely to my satisfaction. I will continue to make future purchases from them. Ken Stack

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Google Jan 28, 2021

Shout out to Ruben Mendoza for the great customer service and hooking it up with the great new car!! Took real good care of me and helped me find what I was looking for please go check him out!!

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DealerRater Jan 25, 2021

Tino was very helpful, knew his product, and did everything possible to get our deal done. Will contact Tino again, to use on our next purchase.

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Google Jan 25, 2021

Wife and I bought our new jeep compass here with outstanding help from Raymundo Romero, no unnecessary hassles or aggressive sales pitch, once you told him no we would move on. Easiest car buying experience we ever had. Would be coming back and highly recommend Jack Phelan Chrysler Dodge Jeep with our car buying in the future

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Google Jan 24, 2021

I had a great experience at Jack Phelan with Jezabel! She was very knowledgeable and friendly. My husband and I walked in and she greeted us right away. Jezabel asked what we were looking for and she was able to deliver my perfect Jeep. I always dread the car buying process because it takes forever but not at Jack Phelan. Jezabel made sure that process was quick and precise. If you want to have a great car buying experience, ask for Jezabel you won't be disappointed.

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Google Jan 24, 2021

Grasias Joel por tu excelente atención 😊 y excelente explica sin 😊🙏 Bendiciones 🙏

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Google Jan 24, 2021

Ask for Nicole, she was great, she was in constant contact with my wife answering any and every question. When it came to discussing price and payment, she made the car dealership experience easy with little pressure. This is coming from someone who cannot stand high pressure sales, if you’re looking for a car, call Nicole at Jack Phelan.

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Google Jan 24, 2021

Ruben was great, he was super helpful! If your buying something new, definitely go to Ruben. He tried really hard to get us the best deal he could.

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Google Jan 24, 2021

Ruben was amazing! He made impossible possible. I am so glad to have him as my specialist today. He and sebastian worked together to her me into my new vehicle. I can't be more pleased with how I was treated. They deserve your business.

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Google Jan 23, 2021

Good experience with Adam. Not pushy. Got me what I wanted.

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Google Jan 23, 2021

The best customer service dealership , Svet is very great and very helpful.

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Google Jan 23, 2021

Please ask for James B. Very understandable guy. He will do anything to meet your needs. I walked in and he greeted me and I greeted back. I basically came in empty handed with 0 regards of actually coming out with a car. He did that. He did his best to make sure he meet all my needs, and me and my family was satisfied. This is also my 3rd car from this dealership, and I wouldn't go anywhere else. Definitely recommend this place, as well ask for James B.

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Google Jan 22, 2021

I purchased a new Promaster at Jack Phelan Dodge-online from 1400 miles away. They have an excellent website with everything needed to search for a vehicle. I contacted Seba, the mgr and my saleswoman, Nicole. Nicole was responsive, thoughtful, thorough, and super friendly to work with as she coordinated the deal with Seba, who was honest and straight forward. All aspects of the transaction went very smoothly, the entire team at Jack Phelan did a great job. Nicole met me at O’hare. We went to the dealership to finalize the deal, and I drove back home in a sweet new ...

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Google Jan 22, 2021

Recently bought a truck from here, i was helped by peter. amazing staff and very helpful. I had a great experience

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Google Jan 21, 2021

This was the most unexpected car purchase I ever made in my life due to the fact that my engine had gone out on my current car and we are expecting a baby in 6 weeks.. Jorge Rios did one hell of a job and I assure you it was probably the most pain in the butt job he had to work with this week but he did it and he did it with out hesitation.. Jorge was very knowledgeable in his sales and him and his manager worked hard to get us what we wanted in our price range and ...

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Google Jan 21, 2021

Great place, was skeptical at first but the guy I worked with was very helpful and bargained a great deal. Ask for Svet

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Google Jan 21, 2021
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DealerRater Jan 20, 2021

Friendly, honest, fair and straightforward, Nicole will help you find what you need. She will make sure those who she is serving are taken care of according to their needs, and that takes integrity and hard work. She is appreciated and deserves recognition for her outstanding ethic. She and Sebastian work well. Well done!

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DealerRater Jan 19, 2021

Jack Phelan Dodge Jeep Ram is a great dealership to purchase a new truck from! I highly recommend working with Nicole Popelka. She was super helpful and got me in a new amazing Ram 2500!

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Google Jan 18, 2021
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Google Jan 16, 2021

Seriously these guys killed it. Svet and mike were awesome. Drove up from St Louis for a great deal but didn’t expect the fantastic service. Would definitely recommend!

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Google Jan 16, 2021

I had an excellent experience at this dealership! Great customer service! I recommend my sales rep Reymundo Romero

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Google Jan 16, 2021

Adam was my car salesman and he gave me the smoothest and very welcoming experience for my very first big purchase. He let me test drive different vehicles until I set my heart on one. On a personal level he knew financially where I stood ground and he knew how to work with my budget. I will most definitely highly recommend him to friends and family. His personality matches his performance in his career path.

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Google Jan 15, 2021
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Google Jan 14, 2021

This was the most highly satisfying car buying experience that I’ve ever had. The representative Jezabel that assisted me was Terrific with the financial aspect and offers that helped make the process smooth and non stressful.I left the dealership overly excited and satisfied

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Google Jan 13, 2021

Overall great experience! Everyone was very friendly and helpful. I worked with Jorge and he gave me a great deal on my 2020 Jeep Compass. Jorge was knowledgeable about the different models and very personable. It didn't feel like I was test driving with a car salesman, rather, it felt like I was going for a drive with a friend. I could not be more pleased!

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Google Jan 12, 2021

Ask for Adam! We were treated like gold. the best purchases we've ever made from the best sales person we've ever had hands down. Adam was aware of every incentive that was available to help us into our brand new Jeep.

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DealerRater Jan 12, 2021

Nicole was a great help with helping me get into a car same day! Very friendly and helpful! Come visit her to get your new car! 🙂

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Google Jan 12, 2021

Nicole P is such a great help getting the job done! 👍👍

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Google Jan 10, 2021

Svet was outstanding. This is the 3rd car that I bought from him and he never fails to provide great prices and customer service. Jack Phelan Jeep Chrysler definitely has a secret weapon in Svet. Keep up the great work Svet

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Google Jan 9, 2021

To all the staff at Jack Phelan, thank you for providing friendly and helpful service EVERY time we visit. Purchased two cars recently with the help of Reymundo, who was extremely attentive and responsive to our needs. Once we got through the appraisals and finding the right car, negotiations were smooth and direct, and the buying process was a breeze. Once again, thank you to everyone at Jack Phelan, especially Reymundo, for making us very happy customers!

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DealerRater Jan 8, 2021

My vehicle was 6,000 miles past the powertrain warranty and Scott was able to work with FCA to have them cover 75% of the cost to repair a check engine light. Definitely will buy my next vehicle from Jack Phelan CDJM.

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Google Jan 8, 2021

Had another great car-buying experience at Jack Phelan Chrysler. Svet Valchev is a straightforward and honest salesman who is willing to help his customers find the right vehicle. I would recommend talking to Svet first before going anywhere else to purchase a vehicle.

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Google Jan 7, 2021

I bought a Ram Promaster from Jezabel and Nicole. I truly appreciated their professionalism, transparency, and responsiveness. I would buy from them again.

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Google Jan 6, 2021

I purchased a 2020 Pacifica from Jack Phelan. Tino was helpful and knew the vehicle well which is important to me. He could help differentiate between trim levels and was able to explain the features. I recommend this dealership.

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Google Jan 6, 2021

I had a fantastic experience at Jack Phelan. Jorge Rios was very kind, patient, and all around cool guy. My first visit with him I really had no clue what kind of car I really wanted. He took his time, showing me several different styles that might fit my lifestyle. I haven't owned a car for several years. The thought was quite daunting. Jorge made sure I wasn't pressured. He took his time to explain features to me. He gave me space to think over my options. I knew when I made a decision, it was him I ...

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DealerRater Jan 6, 2021

I had a fantastic experience at Jack Phelan. Jorge Rios was very kind, patient, and all around cool guy. My first visit with him I really had no clue what kind of car I really wanted. He took his time, showing me several different styles that might fit my lifestyle. I haven't owned a car for several years. The thought was quite daunting. Jorge made sure I wasn't pressured. He took his time to explain features to me. He gave me space to think over my options. I knew when I made a decision, it was him I ...

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Google Jan 5, 2021

Adam was a great help with getting me the great price range

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Google Jan 5, 2021

Highly recommended!! Fernando was excellent at answering all our questions. He took the time to learn our needs and match us up with the right car. He worked hard to get us the best deal possible. We are highly satisfied with our experience. Thank you!

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Google Jan 3, 2021

I was hesitant to start my morning dealing with the usual shady dealerships but my experience at Jack Phalen Jeep in Countryside was totally different. It was a 110% positive experience. Joel & Jezabel were very helpful and answered all my questions. I will be recommending family and friends considering a Jeep vehicle to come and see Joel & Jezabel. Thank you for a smooth and simple process.

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DealerRater Jan 2, 2021

Just bought Dodge Ram Promaster from Sebastian. Very friendly and professional salesman. I was offerde very competitive price. Highly recommended! Sylvia Lasak was also very helpful .

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Google Jan 2, 2021

Great experience! If you need Dodge Ram Promaster Sebastian Nowak is the person to talk to. Highly recommended!

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Google Jan 1, 2021

I came into the dealership unsure of what to get. I worked directly with Adam and Seba they got the deal done. I am walking out today with a brand new car. I rang the bell and happy with my purchase. Come in and see them you won't be disappointed. Thanks guys.🤗🤗 Letica Bush

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Google Dec 31, 2020

Fernando was great! He was very professional, reasonable, and kept the process moving. I got a great deal and am so happy with my purchase!

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DealerRater Dec 31, 2020

Fernando was great! Very attentive and professional. I liked that he was honest and not super pushy. I didn’t expect to walk out with a new car, but he made the whole process a lot easier! Thank you!

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Cars Dec 30, 2020

This is the 5th car we have purchased from this dealership. Svet is the reason we return so that we can work with him. He is the best and made this process very quick when I referenced this car in a message to him. The Jeep was waiting for us when we came in for a test drive. With Covid, the process was done mostly online with the paperwork completed in the dealership. I could not be happier with our purchase and the work Svet did again. If you are looking for a car, you need to contact him and ...

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DealerRater Dec 30, 2020

This is the 5th car we have purchased from this dealership. Svet is the reason we return so that we can work with him. He is the best and made this process very quick when I referenced this car in a message to him. The Jeep was waiting for us when we came in for a test drive. With Covid, the process was done mostly online with the paperwork completed in the dealership. I could not be happier with our purchase and the work Svet did again. If you are looking for a car, you need to contact him and ...

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Google Dec 30, 2020

I took my car to a local oil change place and they installed a defective oil filter. I took it to Jack Phelan where Mike Tatera fixed my car up- he even called the local oil change place to explain to them the situation so they could reimburse me for shotty service.

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Google Dec 29, 2020

Adan fue un vendedor muy excelente! Fue muy profesional, sabía mucho de los carros y pudo conseguirme un buen precio para un carro 2021 todo equipado! Gracias Adan

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DealerRater Dec 28, 2020

Great guy to do business with. Goes the extra mile to meet the customers needs. Listens well and explains the details clearly . Left the dealership very happy. Would refer him to friends. Even delivers the new car to your home.

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Google Dec 27, 2020

I would like to say that Mr. Guzman was just wonderful. He did all he could to make me feel welcome and worked with me until he got the right payment for me . He did a great !! Thank you ..

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